Product Information
What types of products do you offer?
We specialize in premium tiles, bathroom fixtures, kitchen and dining products, and home decor items. Our collection includes everything from Italian marble tiles to modern bathroom suites, all sourced from trusted manufacturers worldwide.
Are your products suitable for both residential and commercial use?
Yes, most of our products are suitable for both residential and commercial applications. Each product listing includes specifications that indicate the recommended usage. For large commercial projects, please contact our team for personalized recommendations.
Do you provide product samples?
Yes, we can arrange product samples for most of our tiles and materials. Please contact us with your requirements, and we'll guide you through the sampling process.
How do I choose the right tile for my project?
Consider factors such as:
- Location (indoor/outdoor, wet areas, high traffic)
- Design style and color scheme
- Maintenance requirements
- Budget
- Slip resistance (for bathrooms and outdoor areas)
Our team is always available to provide expert guidance based on your specific needs.
Ordering & Payment
How do I place an order?
Currently, all orders are processed through our contact form or by phone. Simply fill out an inquiry form on any product page or call us directly. Our team will provide you with a detailed quote and guide you through the ordering process.
What payment methods do you accept?
We accept:
- Bank transfers
- Mobile money
- Cash on delivery (for local orders)
- Credit/debit cards (for online payments)
Do you offer bulk discounts?
Yes, we offer competitive pricing for bulk orders. Contact us with your requirements for a customized quote.
Delivery & Installation
Do you deliver across Ghana?
Yes, we provide delivery services throughout Ghana. Delivery fees vary based on location and order size. Within Accra, we offer free delivery for orders above a certain value.
How long does delivery take?
- Accra and surrounding areas: 2-5 business days
- Other regions in Ghana: 5-10 business days
- Items requiring special order: 3-4 weeks
Do you provide installation services?
While we don't provide direct installation, we work with a network of trusted contractors and can provide referrals. We also offer guidance on installation requirements for all our products.
How should I prepare for delivery?
Ensure you have:
- Clear access to the delivery location
- Adequate space for unloading
- Someone available to receive and inspect the delivery
- Any necessary equipment for moving heavy items (tiles, bathtubs, etc.)
Returns & Warranty
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Custom-ordered or cut items cannot be returned. Please inspect all items upon delivery and report any damage within 48 hours.
Do your products come with a warranty?
Warranty coverage varies by product and manufacturer. Most bathroom fixtures come with a manufacturer's warranty of 1-5 years. Tiles typically don't have warranties but are guaranteed to be free from manufacturing defects. Specific warranty information is available for each product.
What if my order arrives damaged?
Please inspect all items immediately upon delivery. If you notice any damage, document it with photos and contact us within 48 hours. We'll arrange for replacement or refund as appropriate.
Product Care & Maintenance
How do I clean and maintain tile floors?
- Regular sweeping or vacuuming to remove dirt
- Damp mopping with pH-neutral cleaners
- Avoid harsh chemicals that can damage grout or finishes
- Seal grout lines annually for best results
- Address spills promptly to prevent staining
What maintenance do bathroom fixtures require?
- Clean regularly with mild soap and water
- Avoid abrasive cleaners that can scratch finishes
- Wipe dry after use to prevent water spots
- Check and clean aerators periodically
- Inspect for leaks and address promptly
Do ceramic and porcelain tiles need sealing?
Glazed ceramic and porcelain tiles generally don't require sealing. Natural stone tiles (marble, granite, slate) and cement tiles should be sealed to protect against stains and moisture. We provide sealing recommendations with each product.
Contact & Support
How can I contact your team?
- Phone: +233 XX XXX XXXX
- Email: info@geowags.com
- Visit our showroom in Accra
- Fill out the contact form on our website
What are your business hours?
- Monday - Friday: 8:00 AM - 6:00 PM
- Saturday: 9:00 AM - 4:00 PM
- Sunday: Closed
Do you offer design consultations?
Yes, our experienced team can provide design advice and product recommendations for your project. Contact us to schedule a consultation at our showroom or arrange a site visit.
Can I visit your showroom?
Absolutely! We encourage customers to visit our Accra showroom to see products in person. Our team will be happy to show you our collection and discuss your project requirements.
Still have questions? Feel free to contact us and our team will be happy to help!