Agreement to Terms
By accessing and using the Geowags website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Use of Website
Eligibility
You must be at least 18 years old or have parental consent to use our services and make purchases.
Account Responsibilities
If you create an account with us, you are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring all information provided is accurate and current
Prohibited Activities
You agree not to:
- Use our website for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Use automated systems to access our website without permission
- Infringe on intellectual property rights
- Submit false or misleading information
- Engage in fraudulent transactions
Product Information
Accuracy
We strive to provide accurate product descriptions, specifications, and images. However:
- Colors may vary due to screen settings
- Specifications are subject to change by manufacturers
- We reserve the right to correct errors in pricing or descriptions
- Product availability is subject to change without notice
Pricing
- All prices are listed in Ghana Cedis (GHS) unless otherwise stated
- Prices are subject to change without notice
- We reserve the right to refuse or cancel orders with pricing errors
- Delivery fees are additional unless otherwise specified
Orders and Payments
Order Process
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order
- A confirmation email does not constitute order acceptance
- Payment must be received before order processing
Payment Terms
- Payment is required at the time of order unless credit terms are agreed upon
- All transactions are processed securely
- You are responsible for any bank or payment processing fees
- Invalid payment information may result in order cancellation
Order Cancellation
- Orders can be cancelled before shipping begins
- Custom or special-order items cannot be cancelled once production starts
- Cancellation requests must be submitted in writing
- Refunds for cancelled orders will be processed within 7-14 business days
Delivery
Delivery Terms
- Delivery timeframes are estimates, not guarantees
- We are not liable for delays beyond our control
- Risk of loss transfers to you upon delivery
- You must inspect items immediately upon delivery
Shipping Damage
- Report any shipping damage within 48 hours
- Provide photographs of damaged items and packaging
- We will arrange for replacement or refund of damaged items
Returns and Refunds
Return Eligibility
Items may be returned if:
- Returned within 14 days of delivery
- In original, unused condition
- In original packaging
- Not custom-ordered or specially cut
Non-Returnable Items
- Custom-ordered products
- Cut or modified tiles
- Special-order bathroom fixtures
- Items damaged due to improper installation or use
- Products without original packaging
Return Process
- Contact us to initiate a return
- Receive return authorization and instructions
- Ship items back at your expense
- Allow 7-14 days for inspection and refund processing
Refund Method
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable
- Restocking fees may apply
Product Warranties
Manufacturer Warranties
- Most products come with manufacturer warranties
- Warranty terms vary by product and manufacturer
- We are not responsible for manufacturer warranty claims
- Contact manufacturer directly for warranty service
Our Guarantee
- We guarantee products are free from manufacturing defects
- This guarantee does not cover damage from installation or use
- Claims must be made within the specified timeframe
Limitation of Liability
To the fullest extent permitted by law:
- Geowags shall not be liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the product
- We are not responsible for installation errors or resulting damage
- We do not guarantee product suitability for specific applications
Intellectual Property
All content on our website, including:
- Text, graphics, logos, images
- Product descriptions and specifications
- Website design and layout
- Software and code
Is the property of Geowags or our licensors and is protected by copyright and other intellectual property laws.
Indemnification
You agree to indemnify and hold harmless Geowags, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these terms
- Your violation of any rights of another party
Dispute Resolution
Governing Law
These terms are governed by the laws of Ghana.
Dispute Process
In the event of a dispute:
- Contact us to attempt resolution
- If unresolved, disputes will be settled through arbitration in Ghana
- You agree to individual arbitration, not class action
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified terms.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact Information
For questions about these Terms of Service, contact us:
Geowags
Email: info@geowags.com
Phone: +233 XX XXX XXXX
Address: Accra, Ghana
Last Updated: January 15, 2024